Thank you for shopping at Velora Bamboo. Order Processing Time All orders are processed within 1–3 business days. Orders placed over the weekend or on public holidays will be processed the next business day. Delivery Times After your order has been shipped, please expect delivery within 7–12 business days depending on your location. International orders may take longer. Order Tracking Once your order has been shipped, we will send you an email with a tracking number. Shipping Damage If your item was damaged during shipping, please contact us as soon as possible at our email address with a photo of the damaged item. We will resolve the situation as quickly as possible. Contact If you have any questions regarding your order, please do not hesitate to contact us. ⚠️ For orders over €150, customs authorities may require payment of duties or VAT. These charges are not included in the order price and are the responsibility of the customer.

📦 Return & Refund Policy Welcome to Velora Bamboo. Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return the item under the following conditions: 🔄 Return Period You have the right to return your item within 14 days of delivery without providing any reason. 📦 Return Conditions To be eligible for a return: the item must be unused and in its original condition it must be returned in the original packaging it must not be damaged or soiled ❌ Non-Returnable Items Certain types of items cannot be returned: hygiene products once opened custom-made or personalized items sale items (if marked as non-returnable) 💸 Refunds Once we receive and inspect the returned item: we will notify you whether your refund has been approved or rejected if approved, your refund will be processed within 5–10 business days refunds will be issued using the original payment method 🚚 Return Shipping Costs customers are responsible for return shipping costs (unless the item is defective) ⚠️ Damaged or Incorrect Items If you receive a damaged or incorrect item: contact us within 48 hours of delivery provide photos as proof 📩 How to Start a Return To initiate a return, contact us at: email: filipmozny7@gmail.com Please include: your order number the reason for the return photos (if applicable) 📍 Return Address The return address will be provided after your request has been approved.