Refund policy

📦 Return & Refund Policy

Welcome to Velora Bamboo. Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return the item under the following conditions:

🔄 Return Period

You have the right to return your item within 14 days of delivery without providing any reason.

📦 Return Conditions

To be eligible for a return:

  • the item must be unused and in its original condition

  • it must be returned in the original packaging

  • it must not be damaged or soiled

❌ Non-Returnable Items

Certain types of items cannot be returned:

  • hygiene products once opened

  • custom-made or personalized items

  • sale items (if marked as non-returnable)

💸 Refunds

Once we receive and inspect the returned item:

  • we will notify you whether your refund has been approved or rejected

  • if approved, your refund will be processed within 5–10 business days

  • refunds will be issued using the original payment method

🚚 Return Shipping Costs

  • customers are responsible for return shipping costs (unless the item is defective)

⚠️ Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • contact us within 48 hours of delivery

  • provide photos as proof

📩 How to Start a Return

To initiate a return, contact us at:

Please include:

  • your order number

  • the reason for the return

  • photos (if applicable)

📍 Return Address

The return address will be provided after your request has been approved.